Privacy Summary
This is a plain-language summary of Datalink’s Data Protection and Privacy Policy (V7).
About Datalink
Datalink Internet Systems Pty Ltd (ACN 082 469 707) develops and operates Crisisworks, an emergency management platform used by government agencies and emergency management organisations across Australia. Our Privacy Officer can be contacted at privacy@datalink.com.au.
Datalink handles personal information in two different ways, and it’s important to understand the difference. If you are a Crisisworks user whose employer or agency has deployed Crisisworks: your employer controls the data you enter into the system. Questions about that data should be directed to your employer’s privacy officer or Crisisworks administrator — not to Datalink.
Datalink as a data controller — We are responsible for personal information we collect directly for our own purposes, such as your user account details (name, email, phone number, job title).
Datalink as a data processor — We process data that our customers (government agencies and other organisations) enter into Crisisworks on their behalf. We do not own this data or decide how it is used. Each customer has their own privacy policy covering their use of Crisisworks.
What Datalink collects about you directly
If you have a Crisisworks user account — Datalink may hold the following information about you: your full name, your email address, your phone number, your job title and organisation.
If you visit our website or interact with our sales or marketing activities — We may collect basic contact details and web analytics information (such as IP address and browser type).
How Datalink uses your information
|
Question |
Answer |
|
Why do we collect it? |
To create and manage your Crisisworks account, send you notifications within the platform, and provide technical support. |
|
Do we sell your data? |
No. We never sell personal information to third parties. |
|
Do we use it for advertising? |
No. We do not use account information for advertising or profiling. |
|
Who else can see it? |
Datalink staff who need it to deliver the service, and administrators in your organisation. We do not share it with unrelated third parties. |
|
Where is it stored? |
In Australian data centres. We do not transfer your account information overseas. |
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How long do we keep it? |
For as long as your account is active, and for a defined period after deactivation in line with our data retention schedule. |
Data you enter into Crisisworks
Operational records, incident data, resource information, and other content you enter into Crisisworks is owned by your organisation, not by Datalink. Datalink stores and protects this data on your organisation’s behalf, but does not use it for any purpose other than running the service.
For questions about this data — including requests to access, correct, or delete it — contact your organisation’s Crisisworks administrator or privacy officer.
How we protect your information
Datalink maintains an information security management system aligned with ISO/IEC 27001:2022. This includes encryption of data in transit and at rest, access controls, audit logging, and regular security reviews. For more information, visit our Trust Centre.
Your rights
Under the Australian Privacy Principles, you have the right to:
- Request access to the personal information Datalink holds about you.
- Request correction of inaccurate or out-of-date information.
- Opt out of marketing communications at any time.
- Request deletion of your personal information (subject to legal retention requirements).
- Make a complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
To exercise any of these rights, email privacy@datalink.com.au
App store data disclosure (Google Play and Apple App Store)
The following applies to users of the Crisisworks mobile application.
Data collected by Datalink about you
Name, email address, phone number, and job title/organisation — used for account management and in-app notifications.
Data you enter into the app
Operational content such as incident reports and resource records is owned by your organisation and processed by Datalink on their behalf. Datalink does not use this data for its own purposes.
Data sharing
Datalink does not share your account information with third parties for advertising purposes.
Data deletion
To request deletion of your account data held by Datalink, contact privacy@datalink.com.au. For deletion of operational data you have entered into Crisisworks, contact your Crisisworks administrator.
Contact us
Privacy Officer, Datalink Internet Systems Pty Ltd
Email: privacy@datalink.com.au
For the complete policy and details on our information security protections and standards, visit our Cloud Services Security page in our trust centre.